Last Updated: December 1, 2025
These Terms of Service ("Terms") govern your access to and use of the Dekan.ai website and services (the "Service"), provided by Orders Apps B.V. ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.
You must be at least 18 years old to use the Service. You are responsible for maintaining the security of your account and password. You agree not to use the Service for any illegal or unauthorized purpose.
The Service is billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
All payments are processed securely through our payment providers (e.g., Shopify Billing, Stripe). We do not store your full credit card information.
You retain all rights to the data, files, and other content that you upload or connect to the Service ("User Content"). By using the Service, you grant us a worldwide, non-exclusive license to access, use, process, copy, distribute, perform, export, and display User Content only as reasonably necessary to provide, maintain, and improve the Service.
The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Orders Apps B.V. and its licensors. The Service is protected by copyright, trademark, and other laws of both the Netherlands and foreign countries.
The Service utilizes artificial intelligence ("AI") to generate responses. While we strive for accuracy, AI may occasionally produce incorrect or misleading information. You acknowledge that you are responsible for monitoring the AI's interactions with your customers and that we are not liable for any errors or omissions in the AI's responses.
In no event shall Orders Apps B.V., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.
These Terms shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us: