Privacy Policy

Last Updated: December 1, 2025

Orders Apps B.V. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dekan.ai and use our services (collectively, the "Service").

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use the Service, and information from third-party sources.

Account Information

When you register for an account, we collect your name, email address, company name, and password. If you subscribe to a paid plan, we collect billing information, including your billing address and payment method details (processed by our payment providers).

Store and Customer Data

To provide our AI agent services, we access data from your connected e-commerce stores (e.g., Shopify, WooCommerce), including:

• Product details (titles, descriptions, prices, images)
• Order history and status
• Customer contact information and shipping details
• Discount codes and price rules

Usage Data

We collect data about your interactions with the Service, including log files, IP address, browser type, and pages visited. We also store the content of conversations processed by our AI agent to improve response quality.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and manage your subscription.
• Train and improve our AI models (using anonymized data where possible).
• Send you technical notices, updates, and support messages.
• Detect and prevent fraudulent or illegal activities.

3. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, and AI computation (e.g., OpenAI).
• Integrations: Third-party platforms you choose to connect (e.g., Meta for Messenger/WhatsApp), where data sharing is necessary for the integration to function.
• Legal Compliance: If required by law or to protect our rights and safety.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Orders Apps B.V. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By mail: Orders Apps B.V., Amsterdam, Netherlands. KVK: 96492589